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Avolent
444 De Haro Street, Suite 100
San Francisco, CA 94107
415-553-6400 | 800.553.5505 Toll Free | 415-553-6499 fax
Email:
info@avolent.com
Website:
www.avolent.com
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General Information
Type of Business: Self-Service Electronic Billing and Settlement
In Business Since: 1995
Trade Associations: ELFA
Description:
Avolent provides self-service electronic Billing and Settlement software that empowers organizations
to build enduring customer relationships. Avolent software transforms an organization’s Billing
delivery and Settlement process into a customer-driven electronic collaboration that deepens customer
loyalty, lowers operating costs and preserves our environment. Avolent delivers a simple self-service
electronic Billing and Settlement software environment that creates an intuitive collaborative environment
with compelling features and usability for users from the customer and the supplier to complete the
billing and payment transactions. Avolent is able to leverage the insight from processing millions of
billing and payment transactions with the emerging capabilities of Web 2.0 concepts and our proven software
technologies and functionality. Avolent is uniquely positioned to enable an unparalleled intimate experience
in completing the billing and settlement process for both the customer and the supplier.
Avolent is the expert in driving ADOPTION by the customer and the internal users of the supplier. Avolent has
partnered with many organizations that have exceeded 80%+ adoption rates across millions of customers. Avolent
offers an additional consulting practice that assists in defining the strategy and implementation actions to
optimize customer adoption.
Using Avolent, when a customer connects to their interactive bill online, they can analyze, dispute, return,
pay, download, and even initiate an additional transaction – all without having to call customer support
or becoming frustrated in not being able to have their needs met.
Avolent traditionally delivers a “Return on Investment” of only a few months for most organizations.
The areas of financial savings include an average of 45% reduction in the billing and settlement operational costs
and an average of 30% improvement of the cash flow.
Avolent customers enjoy industry leadership and have unique stories to tell:
- A multi-billion dollar equipment leasing organization enables their customers in a self-service environment to create
their own unique billing formats and to manage their own billing data that includes “appended data” with each
bill that allows transparent integration with the customer purchase order system and the customer cost accounting system.
- An international telecommunications organization delivers electronic bills that consolidate multiple billing systems
into a single bill that delivers “active line items” of voice, data, and media services into a single logical
view of their telecom spend, which can be presented instantaneously by location, division, or individual – all within
self-service control of the electronic recipient.
- A multi-billion dollar healthcare payer enables their employer groups to manage their employees multiple coverage items
with a single button click in a self-service environment, instead of sorting through mounds of paper and different bills to
find the right transactions and then having to re-enter the changes to update the systems. They also have achieved a competitive
advantage against other firms with their self-service electronic billing delivery and self service membership accounting which
has resulted in a higher level of customer satisfaction and higher customer retention rates.
- A multi-billion dollar office equipment distributor empowers their customers and their customer-facing employees to have
the same electronic view of the “real time” billing and settlement data that optimizes the business relationship
and their customer loyalty.
Avolent electronic billing and settlement software is having a compounding impact on our environment. The paper reduction alone
is saving tens of thousands of trees every day and the mail volume reduction has a direct impact on lowering emissions. This is
the “Convenient Truth” of how we all need to embrace doing business electronically whenever possible.
Avolent is consistently recognized as the leader in the Electronic Invoice Presentment & Payment – EIPP –
application category due to Avolent’s unique “data” or “active invoice” architecture that results in
Avolent’s ability to quickly deploy a self-service electronic billing and settlement process application that is both
interactive and integrated with the ERP and CRM applications within the organization.
Avolent is proud to be the software of choice for 3 of the top 5 eBusiness vendors in the world. Today, over 100 invoices are
electronically delivered every second through Avolent software.
Value for Your Business
- Improving Customer Service and Satisfaction
- >50% of customers prefer eBilling and Settlement – meet customer expectations
- Offering a self-service electronic environment improves over all customer service levels
- Reducing Operational Costs
- Savings of >40% of the billing and settlement operational costs
- Savings of >70% of the customer service costs
- Increasing Revenue
- Drives more customer interactions to web portal and improves stickiness of site
- Enables up-sells, cross-sells, and re-orders
- Improving Days Outstanding Cash Flow
- Cash flow improved by >25%
- Faster cash reconciliation to improve time to redeployment
- Enhance Compliance
- Enforce/audit financial controls for credit/cash application (SOX 404)
- Real-time visibility into A/R trends (SOX 409)
- Enforce HIPAA privacy requirements
- Preserving our Environment
- Significant reduction in paper usage
- Significant reduction in mail delivery traffic and handling
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