Best Practices

Pushing the Limits While Learning the Ropes

Monitor checks in with four NextGen leaders about how their companies effectively engage emerging leaders. They talk about the innate value of younger talent, share strategies for effective inter-generational collaboration and share advice for tomorrow’s leaders. ... read more

Selling Software for Three Decades — Has It Changed in the Digital Era?

Joe Franco has been selling software since the 1990s. He explores how the process has changed over the years and explains why the industry must move beyond the concept of disruption, standardize technology and leave legacy systems in the history books. ... read more

Modern Day Swindlers: Evading Fraud in the Digital World

Fraud can happen anywhere, from electronic leases to hand delivered documents signed in ink. Dominic Liberatore and Paul Bent explore fraud in the equipment finance industry and provide recommendations for identifying red flags and challenging suspicious activity. ... read more

Forging Stronger Inter-Generational Relationships for Company-Wide Success

What does it take to attract and retain younger employees? Cara Silletto says it all comes down to relationships. When managers act like coaches and team members take the time to understand each other’s backstories and utilize each other’s strengths, authentic relationships are possible, and each member of the team can feel appreciated and valued. ... read more

Intelligent Workplace Offers Path to Success Post-COVID

Although most organizations are using cloud technology in some form, COVID-19 hit many companies hard when they discovered how much data was inaccessible when every employee was suddenly working from home. Sean Scampton explains why cloud-first intelligent workplaces are needed to adjust to the new normal.... read more

Walking Through the Shadows of Bankruptcy: Financing Equipment in Time of Distress

Many equipment lessees have been hit hard by the economic downturn caused by the COVID-19 pandemic. Inez Markovich and Howard Brod Brownstein outline the rights and remedies of equipment finance lessors and lenders when their customers face temporary distress or a Chapter 11 filing. ... read more

How the Pandemic is Driving the Digital Transformation in Leasing Services

Mukul Mittal, an architect of lease technology from Q2, reflects on the growing demand for usage-based and automated leasing services.... read more

Through a New Lens: Building a Diverse Business, an Interview with Kara Sammet, PH. D

Kara Sammet of Gender Lenz provides advice on how companies can better diversify and amplify voices that still struggle to be heard in a changing industry.... read more

Eliminate Outsourcing Angst: Two Vital Steps to Effective Third-Party Engagement

Engaging professional service providers is common in the equipment finance and leasing industry, but as the capabilities of these firms have expanded, the decision to outsource has become more complex. Monitor assembled a panel of experts who discuss the two vital steps of third-party engagement: deciding if a project should be outsourced and choosing the right provider. ... read more

Brokers Bridging the Gap: A Broker’s Perspective on Best Practices

In Monitor’s inaugural column focused on equipment leasing brokers, Sheri Bancroft, vice president of Bancroft Leasing and current president of the AACFB, takes a back-to-basics approach and examines the best ways brokers can build relationships with clients and funders and, in turn, build a successful business.... read more

Disruptive Forces: Fintech, AI and the Power of Teamwork

Dexter Van Dango sees the future as a synthesis of the past and present as companies develop new technology to adapt some old-fashioned teamwork. He believes equipment finance and leasing companies should take advantage of not only collaborative work models but the agility fintechs and artificial intelligence will continue to offer them.... read more

The Next Generation of Customer Service: Serving Clients When, Where & How They Want to be Served

Customer service departments were originally designed to serve traditionalists and baby boomers. But the service-with-a-smile via a toll-free number that satisfied these customers just won’t cut it for millennials and Generation Z. Dexter Van Dango explores this digital disruption and offers practical steps toward anticipating the needs of every customer.... read more

Reshaping Lifecycle Management

Technology is changing the way fleet transportation executives and operators approach decision-making during every phase of an asset’s lifecycle. Brian Holland discusses innovations in analytics, leasing solutions and asset disposal, which have the potential to dramatically affect a company’s bottom line.... read more

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Terry Mulreany
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