Global Lease Product Manager, Caterpillar Financial Services
Member, Equipment Leasing and Finance Association
As global lease product manager for Caterpillar Financial Services, Kirsten Myers has global responsibility for the company’s operating lease product, with a focus on driving growth for the business and providing an exceptional experience for customers.
VISION FOR THE FUTURE:
“Studies show diverse teams that include different gender, race and cultural backgrounds perform more effectively and are more open to creative, non-conventional ideas – a game changer for the heavy equipment leasing industry, where the focus has historically been from a male POV.”
Myers has benefitted from diverse professional experiences. She started in accounting, which gave her a valuable foundation to understand the financial impact of each organizational decision. She then moved into strategic roles, where she helped develop and execute the strategy for Cat Financial, which positioned her well for a transition into operations. There, she led the customer relations and credit teams prior to taking on her current role leading the global leasing group.
“Kirsten has provided important leadership, developing the culture for her work groups and employees to be customer-centric and ensure we keep ‘delivering an exceptional customer experience’ at top of mind at all times,” says Mark Bainbridge, executive vice president, Caterpillar Financial Services. “Our customers and Cat Financial have benefited from this focused approach.”
Among her accomplishments, Myers transformed the credit velocity team to support the retail sales transformation, while improving turn times and auto-decision capabilities, and increased utilization of the online account management tool to improve the customer experience and drive lean processes in the organization. She also continuously advocates for and supports her team, taking pride in watching team members excel in their careers and get promotional opportunities.
Beyond her official titles, Myers has participated in Cat Financial’s Employee Resource Groups and helped form the Young Professionals ERG, where she served as the first president. She is an active member in the Women’s Initiative Network, where she engages her passion for developing young women in their careers, and remains active in both ERG mentor programs and the Corporate Mentoring Program.
Myers views this as all part of her professional mission to advocate for and inspire those around her to push boundaries and be the best version of themselves. In addition to her work within the organization, she looks to make leasing less complex and simpler for the customer.
Outside of Cat Financial, she coaches soccer at the YMCA, where she continues her mentoring work with girls, helping them build confidence and self-esteem, as well as understand the importance of physical activity to drive health and wellness throughout their lives.