The Next Generation of Customer Service: Serving Clients When, Where & How They Want to be Served

Customer service departments were originally designed to serve traditionalists and baby boomers. But the service-with-a-smile via a toll-free number that satisfied these customers just won’t cut it for millennials and Generation Z. Dexter Van Dango explores this digital disruption and offers practical steps toward anticipating the needs of every customer.... read more

September/October 2018

Effective Leadership in the Age of Disruption: Monitor’s All-Star Executive Team Shares Strategies

What does it take to be an effective leader in the age of disruption? An All-Star Team of Monitor MVP Award finalists discusses how to integrate innovation into a sustainable company vision that employees will embrace.... read more

September/October 2018

Sales-Leasebacks: The Devil is in the Details

ASC 842 expands the failed sale-leaseback concept to include equipment. Under ASC 840, only real estate was subject to this accounting approach. Unless the current tax rules change, a similar issue arises when considering the tax effect of certain sale leasebacks. These factors mostly affect the lessee however lessors should be aware of them when structuring leases. Joe Sebik explains the accounting and tax ramifications and considers how the approaches may have to change to accommodate the new rules. ... read more

September/October 2018

Empowering Your People: Fate Leads by Listening and Learning

Monitor’s first annual MVP award winner, Stonebriar Commercial Finance President and CEO Dave Fate, talks about Stonebriar’s successes and shares five tips for aspiring MVPs.... read more

September/October 2018

Financing the Road to Energy Independence

In many areas of the United States, the traditional model for electricity delivery is shifting. Population growth and a move towards decentralized power and distributed energy resources are continuing to reform the energy landscape. As organizations adapt their energy infrastructure to meet today’s market challenges, private financing is uniquely positioned to take a leading role, with companies like Siemens offering the technology and expertise to support this trend. ... read more

September 2018

A Little Something About Proof of Insurance (This Article Confers No Rights Upon the Reader)

Although maintaining insurance on equipment is usually a mandatory provision of financing agreements, the disclaimer language used on proof of insurance forms seems to render the certificates worthless. To help lenders protect their interests, Ken Weinberg discusses the different types of insurance certificate forms and specific items to monitor on each certificate.... read more

July/August 2018

An Intersection of Risk and Reward: Where the Sharing Economy and New Equipment Finance Models Meet

Sharing economy business models are beginning to gain traction in the B2B equipment space, despite the challenges. As IoT, machine learning and software applications continue to converge into product design, Patricia Voorhees and Diane Croessmann expect a rapid expansion of capabilities and more aggressive adoption of managed services transactions in the form of pure usage models.... read more

July/August 2018

Preventative Maintenance for Sales Reps: Keep Your Team Running Like a Well-Oiled Machine

Everyone knows how important preventative maintenance can be for a piece of equipment. The same rules apply to salespeople. Chasing after more volume without regularly scheduled checkups will eventually lead to burnout. Linda Kester shares the top five reasons salespeople stall and provides tips to keep them cruising in a higher gear.... read more

July/August 2018

Waves of Consistency: DiCecco Leads Huntington’s Continued Success and Growth

Huntington Asset Finance has maintained a consistent track record in the equipment finance industry over the last few years. But consistency has not bred complacency. Mike DiCecco explains how the company is adding new products and helping with the wave of the future.... read more

Jul/Aug 2018

Reshaping Lifecycle Management

Technology is changing the way fleet transportation executives and operators approach decision-making during every phase of an asset’s lifecycle. Brian Holland discusses innovations in analytics, leasing solutions and asset disposal, which have the potential to dramatically affect a company’s bottom line.... read more

July/August 2018

Software Concepts for Reporting Lease Accounting Standards Codification 842

This article discusses reporting concepts and solutions for systems specifically designed to meet the reporting requirements of both the lessor and lessee under ASC 842. While placing considerable focus on lessee reporting, new software has the opportunity to create simplified and powerful reporting and structuring capabilities for the lessor.... read more

September 2018

Innovate or Die: Lenders Must Partner with Tech Providers… or Face Disruption

Blockchain and AI may seem like mere buzzwords, but these technologies are already being implemented. For lenders who want to avoid disruption, now is the time to form relationships with innovators.... read more

July/August 2018

Innovate or Die: Lenders Must Partner with Tech Providers…or Face Disruption

Blockchain and AI may seem like mere buzzwords, but these technologies are already being implemented. For lenders who want to avoid disruption, now is the time to form relationships with innovators.... read more

July/August 2018

The Age of Omnichannel: Utilizing Technology to Meet Customers Where They Are

In a Monitor Q&A, executives from four software companies — Farooq Ghauri of NetSol Technologies, Mukul Mittal from Cloud Lending Solutions, Madhu Natarajan from Odessa Technologies and Jeff Van Slyke from LeaseTeam — discuss blockchain, AI, smart contracts, machine learning and other technology strategies for equipment finance companies.... read more

July/August 2018

Bankable Assets: Bank-Owned Equipment Finance Companies Contend with Shifting 2018

As bank-owned equipment finance companies continue to dominate the industry, they must deal with the changing times. Executives from PNC, CIT, Key and Regions offer their views on 2017 and 2018 performance, tax reform, alternative financing, technology and credit quality in the current marketplace.... read more

July/August 2018