Chief Operating Officer

Philadelphia, PA

Our client is a commercial equipment finance company, serving small and mid-size business nationwide. Their mantra is “business lending done right”, and their strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience, and customer service. Their products and services are offered to the business community primarily through financing programs with equipment manufacturers, distributors, and dealers.


This position is responsible for managing and leading the company’s Operations spanning Collections and Asset Recovery, Customer Service, Credit Operations, Lease Technology OPS, Human Resources, Property Insurance, Legal and Bank Regulatory Governance. The role places an emphasis on leveraging process improvements and personnel development to ensure company-wide operational effectiveness and a positive customer experience aligned to achieving their strategic and financial goals and objectives.

Essential Functions and Responsibilities:

  • Lead Department level mission to achieving the company’s operational goals (e.g. delinquencies and asset recovery, customer satisfaction metrics, Efficiency Ratio productivity, process improvement).
  • Advance business operations aligned to achieving the firm’s strategic growth, service level and financial performance objectives.
  • Guide business operations and use of the optimal mix of technology solutions and process improvement methods taking into account the upstream and downstream impact inter-departmentally.
  • Work collaboratively to identify and implement solutions promoting performance productivity and a top tier customer experience.
  • Ensure compliance with all federal and state laws and regulations and company collection and other policies and procedures.
  • Participate in OCC bank exam and regulatory reviews and implementation of corrective actions, if any.
  • Active participation in strategic level operational planning and management sessions.


  • Bachelor’s degree in related field or ten (10) years of progressive operations experience in a high-volume transaction and service-oriented business operation.
  • Financial Services industry experience; preferably small-ticket vendor equipment leasing or related field.
  • Demonstrated leadership and effective managerial skills.
  • Proven experience to assemble, train and motivate teams and work force to achieve company’s goals.
  • Experience and aptitude in driving impactful technology advancements.
  • Effective verbal and written communication.
  • People orientation and effective inter-personal skills
  • Aptitude towards solution-oriented problem solving.
  • Technology fluency and knowledge.
  • Experienced in MS Office including Word, Excel, PowerPoint, and various company software programs.

The successful candidate will receive competitive compensation, excellent benefits including Health, Dental, Vision, 401k) with match, flexible spending, Life Insurance, Short Term and Long-Term Disability Insurance, generous PTO, and much more…

Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To inquire about this position, please contact:

Scott Preiser SVP-Client Partner/Recruiter Molloy Associates
[email protected] PH:561-334-6870

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