Available Positions

Operations Management


Operations Manager Sr


Horsham, PA

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Vice President of Operations/ Team Leader supporting the Construction, Industrial and Transportation (CTI) Vendor Business within PNC’s Corporate & Institutional Banking – Equipment Finance organization, you will be based in Horsham, PA and will lead the Sales Support team documenting leases & loans for the CTI business segment.

Job Profile:

  • Defines the overall strategy for their business functional unit within operations. Executes operating plan. Communicates strategy to operations team. Responsible for multiple functions across one or more sites. Manages managers, supervisors and/or individual contributors. Participates in industry forums.
  • Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions on most significant and complex issues, processes and products. Serves as a senior level representative for an operational group. May interact with customers and/or third parties to drive business results in resolving escalated issues. Own third party and/or senior level business partner relationships.
  • Manages all human resource related activities for direct and indirect reports and drives employee engagement. Provides coaching and development to operations managers and supervisors. Leads staff meetings, communicates strategy and translates into tactical operating plans.
  • Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as project sponsor. Review and approves standard operating procedures as appropriate. Drives policy improvements.
  • Owns the control framework for unit(s) of responsibility. Establish and monitor key risk indicators to ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency strategies. Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelor’s Degree (Required)

To learn more or submit your resume, visit www.pnc.jobs and search by keyword ‘314349BR’.

PNC provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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