Monitor Podcast Series

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Episode 64: Navigating the Current Economic Climate with Caution, Discipline & Patience

Equipment finance companies haven’t had to deal with a volatile economic climate in more than a decade. As the Fed works to curb inflation with a series of calculated interest rate hikes and as supply chains continue to recover from the COVID-19 pandemic, equipment finance companies must prioritize caution, discipline and patience. John Vande Moore talks about how to do that in today’s podcast.

Episode 63: Focusing on People to Create an Innovative and Collaborative Culture

Creating a culture of innovation and collaboration starts with focusing on the people in your organization. In this podcast, Deborah Reuben talks with Tirza Hollenhorst, CEO and Co-Founder of LUMAN about how to redefine your culture, build a bridge between possibility and feasibility and the small steps you can take today to create a better tomorrow for your company.

Episode 62: The Value of Mentorship for Women

Mentorship is the best way for powerful women to support and uplift other women. Katerina Jones discusses the benefits of mentorship and how to make mentorship connections and shares stories from her own mentorship experiences in this podcast.

Episode 61: Leadership, Effective Communication and Developing Your Personal Brand

Leadership comes in all shapes, sizes, and styles. A company in exponential growth mode may need a different type of leader than a company going through a merger or reorganization. Everyone can be leader and it’s up to each of us to develop our own personal brands that demonstrate our unique leadership qualities. Mark Herschberg talks about how to do this and much more in this podcast.

Episode 60: DLL’s New CEO Outlines His Plans for the Company

DLL appointed a new CEO and Chairman of its Executive Board in February. Carlo van Kemenade discusses his short- and long-term goals for the company and shares the emotional experience of his visit with DLL Poland where he witnessed first hand how the DLL team is supporting refugees from Ukraine.

Episode 59: Minimizing Environmental Impact in Equipment Finance

To celebrate Earth Day, Linda D’Amico discusses the changing needs of customers who are prioritizing ESG initiatives. She outlines how Cisco Capital is minimizing environmental impacts with Cisco Refresh and talks about how equipment finance companies can embrace the circular economy.

Episode 58: Building Trust at Work with Authenticity and Vulnerability

How do you build and maintain relationships and company culture when you don’t have a physical space? Building trust among team members usually takes time — is there a way to accelerate that process? In today’s podcast Deborah Reuben explores these questions with Brian Mohr, CEO and Founder of Anthym and we learn why nothing can stop a team that values vulnerability and trust.

Episode 57: Financing the Sub-Investment Grade Credit Customer

For many businesses, getting the financing they need for essential use equipment can be tough if they’ve hit a rough patch and end up categorized by lenders as a sub-investment grade credit customer. But these tougher credits, also known as C, D, or storied credits, do have options available to them. Eric Renaud from NFS Leasing discusses those options and shares a few stories of success from these story credits.

Episode 56: Finding a Balance Between Technology & Human Interaction

As the equipment finance industry continues its process of digitization, how do we find the right balance between technology and human interaction? How do we maintain the trust of customers while simultaneously improving their experience? Robert Preville from Approve examines these questions and more in this podcast.

Episode 55: Putting the Fun in Funding

Companies everywhere are being impacted by the Great Resignation. How can leaders create a workplace designed to retain employees? John-Paul Smolenski from MMP Capital shares his ideas on this topic.

Episode 54: Opportunities & Challenges in Construction

The bipartisan infrastructure bill has created many opportunities for the equipment finance industry, but the lingering effects of the pandemic are creating challenges as well. Jeff Barron and Hetal Engineer from The Bancorp Bank examine the factors that are impacting construction space this year.

Episode 53: Technology & Humanity

We are using technology in more areas of our lives than ever before. And while the pace and quality of technology changes every second, human nature essentially remains the same. Monitor Innovation Issue guest editors Denis Stypulkoski and Nate Gibbons explore how to innovate while embracing humanity.

Episode 52: Creating Space for Long-Term Thinking

In our culture, busyness is often worn as a badge of honor, but when our days are filled with the demands of the present, there’s often little time left for long-term thinking and planning. How do we prioritize the long game in our short-term world? Deborah Reuben of TomorrowZone explores this topic with Wall Street Journal bestselling author Dorie Clark.

Episode 51: Technology Investment Trends for 2022

What’s in store for technology investment in 2022? Andrew Blacklock unpacks that question, takes a look at the increasing importance of IoT and ESG initiatives and examines common deal structure trends for technology equipment.

Episode 50: Leadership Development for the Whole Person

Leadership development has a positive and lasting effect on the whole person, making leaders better employees, parents, partners, friends and members of their communities. Will Perry talks about the possibilities that could exist for an industry led by well-rounded leaders who value authenticity, empathy and vulnerability.

Episode 49: 2022 Construction Industry Outlook

The pandemic and the challenges that have emerged in its wake have impacted the construction industry. But overall, the Wells Fargo Construction Industry Forecast predicts that 2022 will be a year of cautious recovery. Jim Heron from Wells Fargo discusses the reasons behind that assessment in today’s podcast.

Episode 48: The Transformative Power of Leadership Development

Leadership development is an ongoing journey. No matter where someone is in their career, developing leadership skills has the potential to transform them both professionally and personally. Eric McGriff shares the story of his own transformative leadership development experiences and explains why developing our leaders will ensure the ongoing success of the equipment finance industry.

Episode 47: Continuous Evolution Through Leadership

Leaders today face unique and evolving challenges. The last two years have taught leaders so much about their teams and about themselves. Given the environment that we’re in today, leaders have the responsibility to continuously create change within their organizations, which can take on many forms.

Episode 46: Rebuilding Safer Infrastructure with Technology

The Infrastructure Investment and Jobs Act will do more than fix our roads and bridges. Jamie Sullivan from Derq explains how the act will create safer roadways using technology.

Episode 45: Trying New Things and Finding Your Voice

This year’s NextGen Monitor Icon, Lexie Dressman, talks about how trying new things helped her to find her role (and her voice) in shaping the future of the equipment finance industry.

Episode 44: Dan Michalek on Disrupting the Status Quo

Dan Michalek, one of Monitor’s Pioneer Icon award winners, discusses the learning processes he has experienced on his quests to improve the equipment finance industry — first through PayNet and now with Syndifi.

Episode 43: Bill Phelan on Expanding Networks and Harnessing Data

This year’s Pioneer Icon, Bill Phelan, shares stories from the early days of PayNet and explains how the company went from a dining room table startup to a trusted source of information for the equipment finance industry.

Episode 42: Lessons on Success from Veteran Icon Crit DeMent

Crit DeMent discovered equipment finance by working at a car dealership fresh out of college. Four decades later, he sits down with Monitor to look back on his iconic career and share three vital lessons for success.

Episode 41: People-First Leadership

This year’s Current Leader Monitor Icon, Nancy Robles, believes understanding and supporting people is central to leadership. After starting her finance career as a single mom who was laser focused on supporting her children, she strives to bring others up the ladder along with her.

Episode 40: Harnessing Disruption

This year’s Disruptor Monitor Icon, Deborah Reuben, not only made the equipment finance ecosystem aware of disruption, she also successfully navigated a huge disruption of her business and wound up stronger than ever. She shares her story and provides advice for entering the TomorrowZone.

Episode 39: AI in the Equipment Finance Industry

Many financial institutions have already begun to implement AI for various purposes, including onboarding, customer service, underwriting and fraud detection. Dr. Ali Ahmed discusses the benefits and pitfalls of using AI, the significance of explainable AI and the prerequisites for financial organizations looking to adopt AI technology.

Episode 38: Expanding Relationships with Digital Transformation

Many commercial finance companies consider themselves “relationship businesses.” The leaders of these companies often see digital transformation as a potential threat to the foundational relationships of the business. Scott Nelson, Chief Digital Officer at Tamarack Technology, explains how digital can extend and strengthen relationships while providing scale to businesses when considered in the right context.

Episode 37: Forming Strong Bonds With Brokers

There are many ways to originate deals in the equipment finance business, including forming relationships with third-party originators. David Lee from North Mill Equipment Finance talks about the benefits of this approach, how to vet brokers and how to keep the best ones coming back to your company for funding.

Episode 36: Achieving Mastery and Staying Customer-First

Bill Stephenson announced that he will be retiring as CEO and Chairman of DLL at the end of 2021. In an exclusive interview with Monitor, he talks about the biggest lessons he’s learned during the course of his career, shares advice for future leaders and talks about how to know when its time to start the next chapter.

Episode 35: Seizing the Opportunity of Clean Energy

Clean energy is the way of the future. These solutions are better for the environment, and they’re beneficial for the equipment finance industry’s customers as well. Implementing energy savings can help customers save money and improve the future enterprise value of their companies. Brian DePonte discusses the opportunities available for equipment finance companies in this industry.

 

Episode 34: Creating True Connection with Authentic Communication

True connection with others — including colleagues, customers or the general public — requires authenticity. While that may be easy to say, how do we put this into practice? Matt Hurwitz, executive vice president and head of commercial banking communications at Wells Fargo, talks about how to achieve authenticity in our interactions and takes a look at how corporate communications are shifting.

 

Episode 33: Advice for Independents on Going to Market

Independent finance companies are known for their agility and ability to achieve rapid growth without the regulatory hurdles faced by banks. But once an independent has reached scale, many of their founders are ready to cash out, which usually involves partnering with a bank or private equity firm. Jeff Guylay from Colonnade Advisors shares advice for independents on the best ways to prepare for an acquisition or capital raise.

 

Episode 32: The Impact of the Global Semiconductor Shortage on Vehicle Fleet Leasing

In our digital world, you can find semiconductor chips in the items we use every day. The COVID-19 pandemic has caused a global shortage of these chips and lately, vehicle manufacturers have been feeling the impact. Jeff Barron from The Bancorp discusses what this means for borrowers with vehicle fleets and equipment lessors.

 

Episode 31: Preparing Tomorrow’s Leaders

Who will run your business when you’re no longer up for the task? Are they ready? Will your employees accept them? As a leader, having the ability to answer these questions today is imperative to the success of your business tomorrow. Paul Menzel, who recently implemented a successful transition of power at Financial Pacific Leasing, talks about developing a company’s leaders, working with leadership coaches and why it’s important for senior leaders to shift into a mentor role before officially exiting the business.

 

Episode 30: What Lenders Need to Know About Drone Technology

Drones have been making headlines for years, but where does this technology stand today? Vince Borst from RSP Law says the FAA expects the number of commercial drones to double in the next few years. He talks about the pandemic’s impact on manufacturers, outlines how regulations are changing and shares the top concerns for lenders who are interested in entering this space.

 

Episode 29: Tomorrow’s Equipment Finance Leaders: Are We Prepared?

Today we face a situation that has been building for years, some call it the graying of our industry. Lisa Rafter, publisher of the Monitor, and Steve Grosso, president and CEO of Auxilior Capital Partners, dive into the important questions behind this issue: Is our industry, in fact, graying? Are we prepared for the future? And, perhaps most importantly, are we developing tomorrow’s equipment finance leaders?

Episode 28: Awareness Against Domestic Violence

In a special edition of the Monitor Podcast Series focusing on members of the industry who are giving back, Lovern Gordon, National Sales Executive with Boston Financial & Equity Corporation, shares the story of how she founded the Love Life Now Foundation. She talks about how to recognize the signs of domestic violence and provides advice for employers and colleagues on the best way to provide support to victims of domestic violence in their organization and normalize conversation about this topic.

Episode 27: Cracking the Groupthink Mold

Rafe Rosato, one of Monitor’s 2021 Most Innovative Individuals, believes innovation requires taking the time to daydream, visualize outcomes and work toward them. Experimentation and diversity of thought is essential to move beyond the groupthink sand trap prevalent in successful industries. He talks about how DLL harnessed creative solutions like the Chrysalis Initiative to come out of the pandemic stronger.

 

Episode 26: Innovation is a Mindset of Constant Improvement

Eric Starr, one of Monitor’s 2021 Most Innovative Individuals, says shifting your mindset to embrace meaningful change is a prerequisite to innovation. This requires getting comfortable with failing forward until you succeed. He talks about the equipment finance staff of the future and says diversity of thought will be the framework by which organizations develop.

 

Episode 25: Embracing Change With Micro Innovations

Angela Armstrong, one of Monitor’s 2021 Most Innovative Individuals, says curiosity about possibilities is vital to innovation. She explains how micro innovations help a team become comfortable with change as they celebrate small wins.

 

Episode 24: How Changing Customer Consumption Models Impact Risk

Over the last year, just about everything has changed, including how customers consume and how corporations go to market. Thanks to these new consumption models, risk profiles are changing as well. How do we assess risk in the context of the pandemic?

 

Episode 23: An Entrepreneur’s Journey in Equipment Finance

Equipment finance is nearly a $1 trillion industry, but the processes have not changed in decades. In the wake of the digital age, everything is streamlined except for traditional equipment finance processes. This is an opportunity for industry entrepreneurs seeking new ways to introduce innovation and efficiency.

 

Episode 22: Making the Switch to Finance 4.0

The equipment finance industry operated on a relatively simple model for decades. First, a piece of equipment would be purchased or leased and eventually the end user would upgrade to a newer model. But as equipment becomes more intelligent, the old model of doing business just doesn’t cut it. Is your company reading for Finance 4.0?

 

Episode 21: Healthcare Equipment Acquisition Through the Pandemic & Beyond

Healthcare providers have been on the front line of the COVID-19 pandemic this year, and they have been impacted in different ways. John Sparta discusses how the pandemic has affected healthcare equipment assets and accelerated innovation in the industry. He provides an overview of 2020 and shares an outlook for post-pandemic trends.

 

Episode 20: Beginning Again: Creating Relevance With Technology

No matter who you are, your life probably looks a lot different today than it did when 2020 began. Charles Anderson was leading Currency and Currency Pay when the year began, but this year wound up becoming a year of self-reflection and reevaluation. He talks about processing a major career shift in the middle of the COVID-19 lockdown and outlines how technology is rapidly changing our world.

 

Episode 19: Challenges Are Opportunities for Transformation

Marlin Capital Solutions achieved record new business volume in 2019. But when its small business customers were hit hard during the initial wave of the COVID-19 pandemic we started to see headlines about Marlin that included words like “furloughed,” “pay cut” and “loss.” Jeffrey Hilzinger talks about leading the company through the early days of the pandemic and how the company is using the challenges of 2020 to fuel a digital transformation.

 

Episode 18: Changing the Game with Intelligent Workplace Design

The definition of “workplace” has shifted dramatically over the last few months. Today, the workplace has become more of a concept than a tangible location. Given this virtual environment, intelligent workplace design enabled by technology is more important than ever before. Jeffrey Bilbrey, Chief Executive Officer of Leasepath, explains what an intelligent workplace is and how it will ensure a seamless experience for employees, partners and customers.

 

Episode 17: Communication Strategies to Maintain and Strengthen Your Brand

No matter the size or health of your business, six months of an ongoing global pandemic has inevitably affected your organization and its stakeholders in one way or another. Susan Carol and Jacklyn Manning discuss how to communicate with employees, customers, investors, and the communities you serve to maintain and strengthen relationships and your brand.

 

Episode 16: The Life of an Independent in 2020—Maintaining Quality Amid Uncertainty

Business priorities and the way we create and maintain relationships has shifted dramatically in 2020. For independent equipment finance companies, the result has been akin to a juggling act. Barbara Griffith, President and Founder of SCL Equipment Finance, a division of Southern California Leasing, talks about how to a company can continuously reinvent itself to retain quality standards — and integrity — in any environment.

 

Episode 15: Changing Social Contracts and the Future of Work

We’ve reached the point in the pandemic where our conversations are turning toward an uncomfortable fact: like it or not, life as we know it is very different now and the routines we once took for granted probably will never be the same again. For many of us, the biggest change of all is the way we work. Sohini Roy, an experienced business leader and CFO joins the podcast to talk about how to run a business amid a global confluence of macro upheaval.

 

Episode 14: Taking Stock of Your Strategy

It’s easy to get caught up in the momentum of generating volume and trying to outshine a company’s past performance. But sometimes, it pays to pause and survey the business from a different angle. Industry veteran Rich Doherty, President of HighStreet Capital Advisors, talks about why right now is a great time to evaluate where your business is headed so it will thrive for many years to come.

 

Episode 13: Small-Ticket Underwriting & Risk Management

Traditionally, lenders have based credit decisions on tried and true data points like credit scores or last year’s financial reports and tax returns. In recent years, some companies have even implemented auto decisioning. But the pandemic has completely shifted the risk landscape. A company that was healthy in January might be a dicey bet today. Chris Lerma, Chief Risk Officer at AP Equipment Financing, discusses how small-ticket underwriters can adjust their approach to minimize risk in this environment.

 

Episode 12: Conversations With Main Street America

The pandemic has hit Main Street America hard. Restaurants, gyms, dentist offices, boutiques—just about every type of business has been affected. How are these small businesses coping? Are the Payroll Protection and Main Street Lending Programs providing the relief they need? Adrian Hebig, who works closely with these companies talks about how these companies are pivoting and shares an outlook for the months ahead.

 

Episode 11: Covid-19 Fallout on Equipment Finance Lenders

A few short months ago, the equipment finance industry was humming along at top speed. But with customers deferring payments and mixed messages about what the future will look like, what does liquidity look today in our ever-evolving new normal? Craig Weinewuth, CEO & President, ENGS Commercial Finance, talks about the impact of the pandemic on the liquidity of commercial finance companies.

 

Episode 10: Navigating the Credit Decisions in the New Normal

The lending landscape has shifted dramatically over the last two months. Customers and new business prospects who once had impeccable financials may now look like a risky bet. Bob Rinaldi of Rinaldi Advisory Services interviews Bill Phelan and Amanda Hull of PayNet, an Equifax Company about what this means for credit scoring and how can lenders be vigilant when it comes to risk.

 

Episode 9: Emerging from the Pandemic with Blockchain and Electronic Documents

COVID-19 has accelerated the pace of digital adoption in the equipment finance industry, and technologies like blockchain and electronic documents are facilitating the process of negotiating and executing leases and loans. But what are the legal implications of this shift, and how can we prepare for the market impacts of a post-pandemic world?

 

Episode 8: Meeting Accelerated Demand for Essential Equipment Types

Equipment has played a major role in efforts to combat COVID-19 and in our attempts to stay safe at home. Hospitals have faced shortages of ventilators and beds, schools and businesses have urgently needed laptops and supply chain disruptions have led to empty shelves at our local grocery stores. Tom Meredith talks about how DLL has helped essential industries gain access to critical equipment during the pandemic.

 

Episode 7: Helping Your Team Establish Boundaries & Avoid Burnout

Many of us have been working from home for almost two months straight, and without clear divisions between work time and home time, the line between these two worlds has all but disappeared. Dave Schaefer, CEO of Orion First and Jackie Havel, Vice President of Human Resources at Amur Equipment Finance share strategies to help your team set clear boundaries so they can stay engaged and avoid burnout.

 

Episode 6: Financing Post COVID-19 Equipment Types & Serving Cross-Border Customers

COVID-19 has created so many barriers—between family, friends, and neighbors. This includes our neighbor to the north, Canada. Jud Snyder, president of BMO Harris Equipment Finance Company, talks about serving customers on both sides of the U.S. Canadian border and says equipment finance companies must start thinking about financing new equipment types as we emerge from the pandemic.

 

Episode 5: Strategies for Serving Cash Conscious Customers

Large companies are drawing down their credit lines, small companies are lining up for loans from the Payroll Protection Program, and taxpayers are anxiously anticipating the arrival of their stimulus checks. Deborah Baker, Head of Worldwide Leasing and Financing for HP and John Hurt, Director of The Alta Group’s Business Advisory Practice talk about how the equipment finance industry is responding to the changing needs of cash-strapped customers.

 

Episode 4: Leading Through the Crisis to Create the Industry’s Next Chapter

Many of us have officially entered week four of COVID-19 lockdown, and we are dreaming of the day when this crisis is finally behind us. With that spirit in mind, Bill Verhelle, Founder and CEO of Innovation Finance, and Tawnya Stone, Vice President of Strategic Technology at GreatAmerica Financial Services, talk about leading their teams through this pandemic and creating that glorious next chapter when we all emerge from our homes and come together once again.

 

Episode 3: How to Run an Equipment Finance Company from Home

The COVID-19 pandemic is impacting just about every person on the planet. For many in the equipment finance industry, this means working from home, which makes us entirely dependent on cloud technology.

For the third edition of our coronavirus podcast series, Tomorrow Zone CEO Deborah Reuben, North Star Leasing Company CEO Dan Feeney, and Stonebriar Commercial Finance Chief Technology Officer Steve Siler share first hand stories about effectively transitioning their teams to remote work and offer strategies designed to help everyone adapt to these new conditions.

 

Episode 2: Communicating with Customers During the COVID-19 Crisis

In times of crisis, communicating with customers is vital. But as companies struggle to keep up with new challenges posed by the COVID-19 pandemic, marketing and communications may be overlooked.

For the second edition of our coronavirus podcast series, Monitor Editorial Board members Michelle Speranza, Senior Vice President and Chief Marketing Officer of LEAF Commercial Capital and Colleen Daly-Tinkham, Chief Marketing Officer of American Lease Insurance discuss how to plan and implement effective communications with customers and staff during these uncertain times.

 

Episode 1: The Impact of the Coronavirus (COVID-19) on the Equipment Finance Industry

The impact of the COVID-19 global pandemic on the global economy, and the equipment finance industry, is only beginning to unfold. In these uncertain times, Monitor has launched a coronavirus podcast series featuring real-time conversations with our Editorial Board members about this evolving global crisis.

In our first podcast of the series, Vince Belcastro, Group Head of Syndications at Element Fleet Management, and Chris Enbom, CEO of AP Equipment Financing and Work Truck Direct discuss the early effects of the coronavirus on the industry, how their companies are adapting and the potential impact on various equipment sectors and capital markets.

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