Greenwich Associates Names F.N.B. a Standout Bank for COVID-19 Response



Greenwich Associates named F.N.B. Corporation a Q2/20 Standout Commercial Bank Amid Crisis. F.N.B was one of 10 banks in the country to be recognized for its response to the COVID-19 pandemic.

The “standout” banks were identified using client feedback collected as part of Greenwich Associates’ Crisis Response Index (CRI). The CRI is based on a weighted average of the following metrics: valuation of long-term relationships, overall digital experience, speed in response to loan requests, utilization of data and analytics as a part of the advisory relationship, quality of advice, and proactivity in providing advice.

“It is especially rewarding to have a third party assess and validate the exceptional efforts of our team using input from the clients they worked so hard to support during the crisis,” Vincent J. Delie Jr., chairman, president and CEO of F.N.B. Corporation, said. “Our ability to deliver premium service throughout the pandemic has been thanks to the dedication of our employees and the significant investments we have made over the years in our digital and analytics capabilities, which enabled us to adapt quickly in a challenging environment.”

As part of its pandemic response, F.N.B. funded $2.6 billion in Paycheck Protection Program loans, which provided direct relief to nearly 20,000 businesses throughout its footprint and protected hundreds of thousands of jobs, including through the support of thousands of businesses operating in low- and moderate-income (LMI) communities. This support was bolstered by F.N.B.’s outreach to more than 100 nonprofit and community organizations, ensuring businesses in LMI and traditionally underserved neighborhoods had resources and information regarding PPP loans and other programs. F.N.B. also was one of the first banks in the country to announce a formal program providing additional support measures to alleviate the pandemic’s financial burden on businesses and consumers. As of June 30, 2020, F.N.B. had assisted nearly 14,800 clients impacted by COVID-19 by providing payment deferrals on loans totaling $2.4 billion.

In addition, F.N.B. has contributed resources to address the impact of the pandemic on its team members and the communities it serves. The company has provided financial benefits, implemented health and safety measures, extended paid leave and caregiver leave programs with additional flex or emergency days, and allocated up to $1 million in special relief payments to frontline and operations employees. In support of local communities, the company donated $1 million to its foundation for COVID-19 relief efforts, building on ongoing contributions to food banks, local businesses and healthcare professionals through financial support and volunteer activities.

F.N.B. has received more than 50 national and regional Greenwich Excellence and Best Brand awards over the past decade. Greenwich Associates is a provider of data, analytics and insights to the financial services industry.

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