Leasepath launched its flagship product with an auto finance captive based in Michigan. The captive will leverage Leasepath’s intelligent workplace capabilities to service its municipal/commercial fleet operation, with the aim of streamlining the processing of lease contracting and simplifying ongoing servicing and reporting.
“Right from the start, we knew this would be a big task from a very big customer,” Jeffrey Bilbrey, CEO of Leasepath, said. “Our challenge was to consolidate data from multiple internal and third-party sources to guide the decision-support process and deliver on our promise of the intelligent workplace. On top of that we had to replace decades-old processing habits with a new digital workflow system, but users adopted the system with ease and excitement in the end.”
The implementation was made possible thanks, in part, to the Microsoft Power Platform. Users are enabled to work from anywhere during COVID-19 orders while still interfacing with mission critical applications. A major objective was providing a centralized environment that could leverage legacy applications, a process Leasepath addressed with its cloud-first architecture.
“We start the deal in Leasepath and the process flows within Leasepath rather than starting in one place and jumping to other systems and then back again where we started,” a spokesperson from the captive said. “Leasepath decreases the chance of human error and mistakes that could cost us both dollars and customer confidence. There is much competition out there, so customer service and reputational risk are hot button issues for us.”
Leasepath provides intelligent workplace solutions for customer engagement (CRM) and origination (LOS) to the asset finance industry, serving banks, independent finance companies, captive finance companies and brokers.
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