Northteq, a provider of Salesforce origination solutions, launched the Aurora Customer Portal. The portal is a customer servicing platform with an intuitive interface and easy navigation that helps equipment finance lenders improve customer satisfaction and ease employee workloads.
The Aurora Customer Portal offers allows customers to apply for new financing with instant approval, gain line of sight to in-flight requests, upload secure documents and create alerts for contracts nearing end of term. Lenders can build a branded, digital lending experience that engages with the ability to white label the portal. The Aurora Customer Portal helps support every-day servicing needs of customers while connecting workflows to help ease employee workloads.
“The Aurora Customer Portal was conceptualized through the eyes of the end user, ensuring the portal experience supports both internal operational efficiencies while providing a positive customer experience,” Kristian Dolan, chief executive officer and founder of Northteq, said.
“Customers have come to expect easier, more efficient ways to access their account information and complete financial transactions online. Now, lenders have a solution that services their customers’ on-demand digital needs while easing employee workloads from high touch service requests,” Shawn Birch, director of product management at Northteq, said.
With the ability to integrate with any portfolio management system, the Aurora Customer Portal is a powerful tool in the hands of any lender, providing an all-encompassing view of the customer and asset life cycles. Easily build and strengthen customer-vendor-lender relationships through one, connected system.
“With the addition of the Aurora Customer Portal to the Aurora suite of products, we’re now able to offer a full digital lending experience for lenders, vendors, and borrowers,” Dolan said. “Northteq is proud to continue our commitment to providing the equipment finance industry with innovative Salesforce solutions.”
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