Orion First promoted Jenny Wood to SVP of client services and Shannon Prange and Terry Wood to VPs of portfolio management, and also hired Brylee Horning as new VP of customer service and onboarding contracts.

Wood was formerly SVP of customer service and onboarding new contracts. Wood will integrate the functions of Orion’s departments with the goal of creating a seamless experience for clients.

“Jenny’s a dynamic leader,” David T. Schaefer, CEO of Orion First, said. “Her skills, experience, professionalism and accountability have shaped our growth and informed our direction. It’s no mistake that her strength in client services has become a strategic focus for us. We need Jenny to take the team to the next level. Jenny’s broad experience and encyclopedic knowledge are ideal for this position.”

“It’s a perfect fit, given my experience and Orion’s goals,” Wood said. “Client services are the core of what Orion is about, and giving it this added attention really exemplifies everything I love about this company.”

Wood joined Orion in November 2002 in the collections department. She’s been responsible for collection of accounts up to 90 days delinquent, supervision of front-end collections, personal property and sales tax compliance, as well as various areas of customer service. Recently, she was profiled as one of the Monitor’s 50 most influential women in leasing.

Brylee Horning was formerly VP of credit and syndication at Summit Commercial Finance. Horning will focus on building consistent processes in credit and syndications, especially as Orion transitions toward new ways of interacting with clients and obligors such as e-booking and its new obligor portal.

“We’re excited to have Brylee on our team,” Schaefer said. “She’s an experienced commercial finance leader. Her knowledge will help us grow, reach and support a greater number of small business lenders.”

Horning worked for Summit for the past 16 years. While at Summit, she filled multiple roles on the origination and syndication side of commercial financing, most recently as VP of credit and syndication.

“I’m thrilled,” Horning said. “It’s an exciting time for Orion and it’s an honor for me to be associated with this talented organization that each day sees some new synthesis of preparation, service and innovation.”

Prange and Wood will each lead a unit to support Orion’s strategy in the collections area by creating two collections teams. The new structure is meant to limit the number of clients per unit and improve internal process knowledge on client needs and nuances.

Prange will build on her collections team leadership role, while Wood has played multiple roles within Orion and Mintaka Financial.

“It will not change the fundamentals of Orion’s collections practices, but we expect the change to help us in our mission to delight the client and deliver best in class results,” Tony Sedlacek, SVP of portfolio management for Orion First, said of the two-unit strategy.

Orion First has been in the loan, lease and contract management space since 2001. Its suite of services include commercial loan and lease servicing and collection, portfolio management software with client portal, and backup servicing.