Reinvention – First Citizens Bank Equipment Finance



Mike Jones, President, First Citizens Bank Equipment Finance

Consistently evaluating its product and service offerings, First Citizens Equipment Finance utilizes AI technology to accurately and expediently complete otherwise time-consuming tasks.

First Citizens Bank Equipment Finance empowers small and mid-size businesses with financing through innovative technology-enabled solutions and structuring enterprise. Founded in 1898, First Citizens is the largest family-controlled bank in the U.S., providing a unique legacy of strength, stability and long-term thinking that has spanned generations.

First Citizens Bank Equipment Finance consistently evaluates its product and service offerings to ensure small and mid-size business clients are receiving the best possible financing experience. This means keeping up with the technological advancements being made throughout the equipment finance industry, as well as discovering new ways to use technology to streamline internal processes and create a more efficient financing experience for customers. The team at First Citizens Bank Equipment Finance believes innovation is a gateway to providing better service to a greater array of clients. With each innovative technology implemented, the team is able to shift its focus to better understanding its clients’ business needs and goals in order to provide customized equipment financing that empowers success.

In 2022, First Citizens Bank Equipment Finance ramped up its use of Robotic Process Automation (RPA), an innovative technology that uses “bots” to automate repetitive tasks, streamlining processes while increasing accuracy and efficiency. Using this technology, the First Citizens Equipment Finance team can automate tasks that would take months to complete if handled manually. RPA completes these tasks with 100% accuracy in just days, allowing the team to use its focus elsewhere.

“First Citizens Bank Equipment Finance empowers businesses with financing through innovative technology-enabled solutions and structuring enterprise.”

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