Customer Satisfaction Drives Financial Strength, Even as CX Struggles

Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver of financial stability and growth. Companies with higher customer satisfaction enjoy stronger customer retention, reducing risk and enhancing long-term profitability, according to the American Customer Satisfaction Index developed at the University of Michigan. read more

FEB 13, 2025 - 5:54 am

Reduce Delinquency, Processing Expenses and Resource Time with a Customer Portal

Today, customers want quick and easy access to their account information without having to pick up the phone. Kimberly Fumega Yeo outlines how custom web portals can help equipment finance companies boost overall efficiency and client satisfaction.... read more

July/August 2024

Walter Stranzl: Staying On Point In A Changing Industry

As president of OnPoint Capital, the captive of OnPoint Group, Walter Stranzl consistently seeks out challenging opportunities, whether in the current economic climate or in future collaborations between the industry and AI.... read more

Monitor 100 2024