For the 11th straight year, First Citizens Bank has been recognized by Coalition Greenwich, receiving 20 national and regional Greenwich Excellence and Best Brand awards.
First Citizens ranked among the top five nationally in overall recognition out of more than 500 banks evaluated — earning six awards in the Middle Market Banking category and 14 in the Small Business Banking category (11 national and three regional).
“First Citizens continues to be recognized by Coalition Greenwich for traits that matter most to clients, such as trust, long-term relationships, ease of doing business, customer service and more,” Brendan Chambers, middle market banking executive for First Citizens Bank, said. “These awards are a testament to our associates and teams and reflect our comprehensive, client-centered approach to help businesses reach their long-term goals.”
Greenwich Awards are based on client feedback, and First Citizens was among a relatively small number of banks that stood out as differentiated. First Citizens received recognition in both award categories as a bank that clients trust, that values long-term relationships and whose clients are highly satisfied with the bankers managing their relationships.
“For more than 125 years, First Citizens has been a champion for businesses of all sizes; that’s why we’re so honored to receive this recognition,” Patrick Noble, business services executive for First Citizens Bank, said. “No matter a company’s size, our bankers and industry specialists provide financial advice, tools and services that cater to each client’s unique needs. We offer long-term thinking that can help keep a business going strong for generations to come.”
The list of 20 awards is as follows:
Six National Middle Market Banking Awards
- Best Brand – Ease of Doing Business
- Best Brand – Trust
- Best Brand – Values Long-Term Relationships
- Cash Management – Customer Service
- Cash Management – Overall Product Capabilities
- Overall Satisfaction with Relationship Manager
Fourteen Small Business Banking Awards (11 National / Three Regional)
2023 National Small Business Banking Awards:
- Best Brand – Trust
- Best Brand – Values Long-Term Relationships
- Cash Management – Customer Service
- Cash Management – Making Commercial Payments Easier
- Cash Management – Overall Product Capabilities
- Cash Management – Overall Satisfaction
- Industry Understanding
- Likelihood to Recommend
- Overall Satisfaction
- Overall Satisfaction with Relationship Manager
- Relationship Manager Proactively Provides Advice
2023 Regional Small Business Banking Awards (of four regions in the U.S.):
- Cash Management – Overall Satisfaction (South region)
- Likelihood to Recommend (South region)
- Relationship Manager Proactively Provides Advice (South region)
