DLL released a new eBook, The Managed Services Shift: Insights from Office Technology Financing Experts, offering guidance to office technology and workplace solution providers about how and why financing can help in the shift to managed services.
“The IDC FutureScape: Worldwide Imaging, Printing, and Document Solutions 2026 Predictions predicts that ‘By 2028, 40% of organizations currently under a print services contract will seek to consolidate print and IT services under one contract through a ‘single source’ provider,’”* explains Bryan Spence, eBook contributor and Head of Global Strategic Impact at DLL. “The question isn’t if the shift to managed services needs to happen — it’s how. Specifically, how are office technology and workplace solution providers going fund the devices, networking, and services customers expect?”
The eBook features insights from DLL office technology financing experts who work closely with providers navigating this transition. In addition to Bryan Spence, contributors include Jacqulene Zambon, Head of Commercial Finance and Workplace, Healthcare, and Technology Solutions at DLL Canada and Matthew Keown, New Business Development Manager at DLL.
Topics the authors cover include:
- How providers can scale into managed services via financing (Bryan Spence).
- Why print isn’t going extinct but evolving, as it always has (Jacqulene Zambon).
- Why cybersecurity is becoming a natural extension of managed services (Matthew Keown).
*IDC: IDC FutureScape: Worldwide Imaging, Printing, and Document Solutions 2026 Predictions. #US53858425, October 2025.
