Deb Averill drives scalability and efficiency at First Citizens Bank by transforming operational processes and aligning technology roadmaps with core business strategy. As director of operational modernization, Averill established a dedicated change management framework to evaluate system enhancements, eliminate manual touchpoints and accelerate request turnarounds. Her focus on document automation, streamlined workflows and robust operational controls enables teams to manage complexity while mitigating risk. 

“I’m most proud of creating a change management process and team that evaluates business change requests, drives automation and assesses end-to-end impacts,” Averill says. “As a result, we achieved faster request turnaround, greater efficiency and transparency across the business and an improved customer and associate experience.” 

Through continuous process refinement, Averill equips her organization to scale seamlessly as market demands evolve.