Lana Kralik, senior director of operations and senior vice president at Dext Capital, has helped shape the company’s culture by building the operational foundation that lets teams succeed. She has established clear processes, defined responsibilities and accountability so people can focus on solving problems instead of navigating ambiguity. She also pushes her team to question whether long-standing processes still make sense as the fast-moving business keeps evolving.

“It comes down to three things: hiring great people, giving them clarity and trust, and caring about their success,” Kralik says.

Kralik keeps employees engaged through purpose, ownership and growth, continuously helping people understand how their work contributes to the company’s success and investing in their development through coaching and feedback. She believes engagement follows once people feel trusted and know they’re making a meaningful impact.