DIRECTOR, OPERATIONS
Toronto, Ontario | Hybrid
Are you a strategic operations leader ready to drive growth, innovation, and operational excellence?
Our client, a well-established financial services organization, is seeking an accomplished Director, Operations to lead and transform front-end transaction operations. This is an exciting opportunity for a proven commercial finance professional to make a significant impact on business performance, develop high-performing teams, and shape how operations evolve in a growing organization.
If you combine deep equipment finance knowledge with practical expertise with a passion for process improvement, technology, enablement and enterprise transformation, we want to hear from you!
THE OPPORTUNITY
Reporting to a senior operations executive, you will shape operational strategy, optimize transaction processing, and support sustainable growth. You’ll oversee the transaction lifecycle from application intake through documentation and funding, ensuring service and control objectives are met, champion continuous improvement, and ensure operational performance consistently meets established service levels and business objectives.
A major focus is leading defined workstreams within business and system transformation programs. This includes future-state workflow design, requirements documentation, testing, implementation readiness, change management and post-implementation stablilization.
You’ll also identify opportunities to embrace emerging technologies, including AI and automation, and other technologies to improve workflows, controls, capacity and decision-making.
WHAT YOU’LL DO
- Lead with Impact: Direct and develop operational teams, fostering accountability, collaboration, sound controls and exceptional service.
- Drive Operational Excellence: Simplify processes, reduce errors and cycle times, increase productivity, and build scalable operating models that support business growth.
- Optimize Performance: Establish and monitor KPIs, service levels, reporting, and analytics to identify trends, address performance gaps, and deliver measurable efficiencies.
- Champion Innovation: Identify opportunities to leverage AI, automation, and technology to improve workflows, accuracy, capacity, and operational controls.
- Oversee Transaction Operations: Ensure transactions are coordinated, documented and funded accurately and efficiently across multiple origination channels
- Strengthen Risk Management: Maintain effective operational controls and support compliance with applicable internal policies and external requirements.
- Manage Portfolio and Partner Activities: Oversee transaction processing, assignments or sales, related servicing obligations and external partner relationships, as applicable.
- Drive Change and Adoption: Assess impacts, engage stakeholders, communicate clearly, support adoption and reinforce new processes and ways of working.
- Champion Technology: Identify practical opportunities to apply AI, automation and other technologies to improve accuracy, capacity, controls and service delivery.
- Develop Future Leaders: Mentor and coach employees, strengthen team capabilities, and build succession plans that position the organization for long-term success.
WHAT YOU BRING
- A bachelor’s degree in Business, finance, operations or a related discipline, or an equivalent combination of education and experience.
- At least 10 years of commercial finance experience, with 7+ years of management experience.
- Demonstrated success leading multiple departments and implementing process improvements that drive efficiency, profitability, and growth.
- Extensive knowledge of the equipment leasing lifecycle, from origination through funding and ongoing servicing.
- Experience with syndication, transaction assignments, portfolio purchases or sales, or related servicing activities is an asset.
- Experience leading business or system transformation workstreams, including requirements development, future-state process design, testing, implementation and change management.
- Strong analytical, strategic thinking, project management, problem-solving, and decision-making skills.
- Excellent communication, influencing, negotiation, and relationship-building abilities.
- A forward-thinking mindset and the ability to identify practical opportunities to apply AI and automation to operational challenges.
WHY THIS ROLE?
This is your opportunity to combine strategic leadership with hands-on execution in a dynamic commercial finance environment. The Director will influence how operations and technology evolve, empower teams, strengthen the customer and partner experience, and deliver the efficiency and scalability required for continued success.
We are seeking a proactive, collaborative leader who embraces innovation, develops talent, builds strong partnerships, and consistently turns opportunities into measurable results.
Ready to make your mark?
If you’re an experienced commercial finance and equipment leasing leader who thrives on improving operations, leading people, and driving meaningful change, we invite you to explore this exciting opportunity with this great company!
If you’re ready to learn more about this exciting opportunity… let’s talk.
Please contact: Scott Preiser-SVP Client Partner/Recruiter at Molloy Associates