North Mill Equipment Finance (NMEF), an independent commercial equipment lender and lessor headquartered in Norwalk, CT, appointed Kristina Matkowsky as senior vice president of customer operations. With nearly two decades of experience in equipment finance servicing and operations leadership, Matkowsky will oversee NMEF’s customer servicing strategy and operational performance.
“Kristina’s appointment reflects our continued focus on delivering exceptional service while scaling our operational platform,” Tom Lyle, chief operating officer of NMEF, said. “Her deep expertise in servicing operations, regulatory compliance and process optimization makes her uniquely positioned to strengthen our customer experience and support the company’s growth.”
Matkowsky is a seasoned equipment finance operations leader known for driving operational excellence across large, complex portfolios. She brings extensive experience leading end-to-end servicing operations for multi-billion-dollar portfolios, where she has guided cross-functional teams and implemented strategic initiatives to improve efficiency, automation and servicing performance.
“I’m excited to join the NMEF team at such an exciting time for the company,” Matkowsky said. “They’ve built a strong, high-performing organization, and I’m looking forward to putting my operational experience to work and helping the team continue to grow while delivering a great experience for our customers and partners.”
At NMEF, Matkowsky will focus on advancing the company’s servicing infrastructure, optimizing operational processes and enhancing the overall customer lifecycle experience.
