Portfolio Servicing Manager (On-Site)

Austin, TX

LeasePoint Funding Group, LLC. – Are you a leader who knows how to balance empathy with accountability while owning portfolio performance end-to-end?

LeasePoint Funding Group is a fast-growing specialty equipment finance company seeking a Portfolio Servicing Manager to build and lead our portfolio servicing and account management function. This is a department-of-one role, responsible for executing day-to-day servicing while designing scalable processes to support future growth.

This position is ideal for a professional who enjoys both hands-on account management and building operational structure in a fast-paced, entrepreneurial environment.

What’s In It for You

This role offers the opportunity to take full ownership of a critical function within a growing financial services company. You will design servicing strategies, implement processes, and directly impact portfolio performance and customer experience.

You’ll work closely with leadership, sales, and credit, giving you visibility and influence across the business while positioning yourself to grow into a future team leadership role as the company scales.

Why This Role Matters

The Portfolio Servicing Manager plays a key role in protecting portfolio performance and establishing the foundation for a scalable servicing operation.

As the sole owner of this function, you will ensure that servicing and collections activities are proactive, consistent, and aligned with company objectives, while building the structure for future team growth.

What You’ll Learn & Do

You will own and execute all aspects of portfolio servicing and account management, including:

• Managing customer accounts and responding to inquiries related to billing, payments, insurance, and account status
• Proactively managing delinquent accounts through professional outbound communication and follow-up
• Monitoring daily payment activity and resolving returned or failed payments
• Reviewing aging reports and assisting with early-stage delinquency resolution
• Educating customers on lease terms, payment obligations, and account resolution options
• Assisting with insurance documentation, proof of coverage, and lease-related requirements
• Maintaining accurate documentation within servicing and CRM systems
• Reviewing account histories for accuracy and escalating discrepancies when needed
• Ensuring servicing activities comply with internal policies and applicable regulations
• Identifying recurring servicing issues and contributing feedback to improve operational processes

This job description is intended to describe the general nature of the role and is not an all-inclusive list of responsibilities. Duties and priorities may evolve as business needs change.

What Success Looks Like

Within 90 days:

• Gain a deep understanding of LeasePoint’s portfolio, systems, and servicing processes
• Take full ownership of day-to-day servicing activities
• Identify key gaps and opportunities for process improvement

Within 6–12 months:

• Improve delinquency rates and overall portfolio performance
• Establish clear processes, reporting, and servicing standards
• Build a scalable foundation for future team growth
• Be positioned to expand into a leadership role as the function grows

What You’ll Need

• High school diploma or equivalent required
• 5+ years of experience in portfolio servicing, account management or collections
• Experience in financial services, lending, leasing, or equipment finance is a plus
• Demonstrated ability to work independently and take ownership of a function
• Strong verbal and written communication skills
• Ability to handle sensitive conversations professionally and respectfully
• Excellent organizational skills and attention to detail
• Comfort working in a fast-paced environment with multiple priorities
• Proficiency with CRM systems and Microsoft Office (Excel, Outlook)
• Ability to work independently while collaborating effectively with internal teams

Compensation & Benefits

• $75,000-95,000 total compensation, commensurate with experience
• Performance-based bonus tied directly to lead generation and pipeline contribution
• 100% employer-paid health insurance for employees (HDHP plan)
• HSA with employer contribution to support long-term healthcare savings
• Voluntary dental, vision, life, and AD&D coverage
• Unlimited Time Off policy so you can recharge when needed
• 11 paid company holidays
• Flexible work environment and schedule focused on outcomes
• Direct collaboration with leadership and sales, giving you visibility and influence across the business
• Opportunity to build the marketing function from the ground up at a fast-growing financial services company and directly impact revenue growth

Interested? Please click here to apply directly on the website.   

Third-Party Recruiters & Staffing Agencies: We are not accepting unsolicited outreach or submissions for this role. Please do not contact us regarding this position.