Having worked in various roles prior to her current position as vice president of operations at Crossroads Equipment Lease and Finance — including credit manager, documentation and closing manager, titles manager and even interim chief risk officer while the company worked to permanently fill the role — Suzann Fakhoury has purposefully rotated through each department, developing policy and procedure and obtaining valuable insight into the organization. Fakhoury’s background in accounting also provided her with a foundational understanding of back-end operations and procedures when she joined Crossroads. In her current role, she has gained intimate knowledge of every operations-related department within the organization.
VISION FOR THE FUTURE:
“Investing in recruiting, training and mentoring new talent is critical to the future success of the industry.”
“Suzann has deep appreciation for policy, process and procedure and invests in training and her teams to ensure they understand how to execute. Her attention to detail and metrics on desired outcomes has had a significant impact on our ability to scale the business safely and efficiently,” Howard Shiebler, president of Crossroads Equipment Lease and Finance, says.
Of her accomplishments, Fakhoury is most proud of time spent with middle management, mentoring them to better understand how to manage their departments using metrics and KPIs. She also drafted Crossroads’ entire risk management policy. In 2018, she was nominated for manager of the year for Crossroads’ parent company, Velocity Vehicle Group. Fakhoury’s vision for the equipment finance industry is centered around people, as she most enjoys handling employee training and onboarding, educating and mentoring staff members to achieve their best.
In response to the COVID-19 pandemic, Fakhoury very quickly stood up a deferment and modifications team at Crossroads, working closely with customers to understand and address their needs, a strategy that resulted in essentially no losses to the business. She was also part of a committee to determine and implement safety protocols for returning to the office.
Fakhoury was one of the Women in Trucking Association’s Top Women to Watch in Transportation in 2021. She is a member of Equipment Leasing and Finance Association and various risk related groups. Outside of work, Fakhoury has managed her community church website and is an active member of two book clubs. Fakhoury has also served as both secretary and fundraising chair for the Boy Scouts of America. She has three sons, all of whom are Eagle Scouts.