BEST COMPANIES

Leaders at Eastern Funding view company culture as an intentional and living part of the organization that must evolve to meet the macro environment and the specific needs of the business. Nancy Robles, the company’s president and CEO, says the company’s culture is the heart of the organization, defining expectations for everything from empathy and integrity to excellence. By fostering a workplace rooted in trust, integrity, belonging and excellence, the firm’s mission to positively impact the lives of its diverse employees and communities remains a daily reality.

Anchored by a leadership team that sets high standards and leads by example, Eastern Funding prioritizes developing a “deep bench” of leaders through intensive management training, such as the STRIPES Leadership Program. A testament to this internal growth is the 2025 appointment of Robles as CEO, a transition that capped over 20 years of her dedicated service across nearly every part of the organization. While new leadership takes the helm, veteran co-founders remain with the company to focus on mentoring and brand ambassadorship.

While the firm is a leading commercial lender that has financed over $4 billion for small- and medium-sized businesses in the laundry, car wash and grocery sectors, its primary focus remains on the customer experience. In 2025, the company launched a comprehensive initiative to unlock new pathways for customer satisfaction. 

This included creating a dedicated customer experience team, educating all levels of the organization, and implementing timely surveys to gain immediate feedback. By weaving constant improvement into the fabric of its operations, Eastern Funding has seen key metrics rise while opening new avenues for both team members and customers to drive the organization forward.

By fostering a culture of trust and belonging, Eastern Funding ensures it remains the lender of choice for business owners across the country.