From the beginning, Eric Dusch, president of Capteris, wanted his company to be a place where people could do the best work of their careers alongside the best teammates they’d ever had. To him, leadership means providing the vision, support and resources people need to succeed. It means empowering experienced professionals to make decisions, serve clients with an ownership mindset and bring forward new ideas from all levels — while having fun along the way.

According to Dusch, culture isn’t built through words — it’s built through action, respect and a shared commitment to helping clients and colleagues succeed. Keeping employees engaged means creating an environment where people feel trusted, valued and connected “A thriving workplace culture starts with trust. People do their best work when they feel respected, heard and empowered,” Dusch says.