Jonathan Albin, chief operating officer at Nexseer Capital, has been intentional about improving scalability and resiliency across the organization through development, communication and technology. His team went through a deep process mapping exercise that resulted in the implementation of new transaction processing systems, updated procedures and much stronger training, rights and empowerment throughout their entire business today.

“Nexseer has developed a great team of experts and leaders through internal development and promotion,” Albin says. “They are future leaders of our business and the industry.”

Albin believes it ultimately comes down to people, putting the right people in the right positions and giving them the training, rights and responsibilities to do great things. That approach has paid off: Nexseer’s key conversion ratio metric has almost doubled over the last five years.