For Client Champion Maeve Culloty, president and CEO of HPE Financial Services, AI and data-driven insights have greatly simplified the customer experience, but technology alone isn’t enough. The real value comes when those capabilities give her team more time to understand customer goals and provide advice that moves businesses forward.

“A truly exceptional client experience is fast, frictionless and built on trust,” states Culloty. “It’s when customers can focus on growing their business because we’re helping to remove complexity, anticipate needs and deliver solutions that support their goals.”

While customer satisfaction scores remain important, Culloty sees long-term relationships as the strongest measure of success. “Many customers have partnered with us through multiple generations of technology, trusting us to help solve new challenges. That’s the clearest sign of satisfaction and loyalty.”