Nahid Zamir, along with her team, transformed Meridian OneCap’s operations division into a high-performing, growth-ready organization through strategic redesign, clear accountability and data-driven performance management. By establishing a robust framework that included more than 30 KPIs, team capacity modeling and a centralized knowledge repository, Zamir strengthened governance, improved consistency and streamlined key workflows.

“The efficiency I am most proud of is building a scalable operations operating model for OneCap,” Zamir says. “We created a stronger operational foundation that improved service levels, productivity, control and overall performance while supporting continued growth with minimal additional resources.”

Her process and technology initiatives cut funding turnaround times by more than 50%, eliminated more than 500 hours of annual manual effort and helped drive a year-over-year reduction in net charge-offs of more than 70%.