TD Bank promoted Matthew Boss to head of U.S. consumer banking. In his expanded role, Boss will be responsible for TD’s more than 1,100 store locations, contact centers, digital sales and capabilities, retail operations, U.S. wealth and TD Auto Finance while continuing to oversee all consumer product teams, including deposit products, credit cards, and unsecured lending and residential lending.
“Matt is a strong, forward-thinking leader with a keen focus on delivering results through a culture based on performance and accountability,” Leo Salom, president and CEO of TD Bank, said. “His customer-centric approach, ability to drive best-in-class products and services from development to delivery and deep commitment to fortifying our governance risk and controls will serve him well in his new role and position TD Bank for continued success here in the U.S.”
With nearly 25 years of banking experience, Boss joined TD Bank in 2017 to lead its credit cards and unsecured lending portfolios before being promoted to head of consumer product management in the U.S. Under his leadership, the bank scaled its deposit business while overhauling its overdraft policy, transformed the cards franchise, and optimized its mortgage operations. Boss also currently oversees the bank’s diversity and inclusion strategy as chair of the diversity leadership team.
“I’m excited about the path ahead for TD and the U.S. consumer bank,” Boss said. “We’ve built a strong franchise over the past few decades and have recently introduced a number of product innovations and capability enhancements, but we have so much more to do. It’s as important as ever that we continue to evolve our strategic approach to the business to ensure we’re well-positioned to provide even more value to our customers and communities in the years to come.”
Prior to TD, Boss served as the managing director of products and marketing for Melbourne-based Australia & New Zealand Banking Group (ANZ). In that role, he led the product functions for the retail and commercial bank, including responsibility for digital channels and assets, end-to-end marketing, data and analytics. Boss also spent more than a decade at Bank of America leading teams in the U.S. and England in roles of increasing responsibility across product, marketing, credit cards and strategy.
Outside of TD, Boss serves as a board member of the National Forest Foundation and the Consumer Bankers Association.
