Provident Bank is live with Alkami Technology’s MANTL Business Account Opening and Retail Account Opening across its 135-branch network. With MANTL, the bank is unifying its physical and digital banking channels to drive growth, improve operational efficiency and modernize the team member and customer experience.
Provident Bank partnered with MANTL to create a true integrated account opening strategy built on one platform rather than separate systems for digital and branch channels. Today, Provident Bank is live online and in-branch, with more than 800 team members using MANTL to open business and retail accounts in the branch.
Provident Bank supports a broad range of account types on MANTL including minor accounts and individual retirement accounts (IRAs) that can be opened online and in-branch, while branch team members can open more complex specialty accounts, such as personal and business fiduciary accounts, revocable and irrevocable trust accounts, estate accounts and escrow accounts.
“Our partnership with MANTL is built on a shared vision and a strong level of trust in how technology can enhance the customer experience,” Scott Hurlbert, senior vice president, digital channels director at Provident Bank, said. “By bringing our digital and branch account opening capabilities together on one Platform, we’re creating a competitive advantage for Provident while making the experience simpler and more consistent for both our customers and our team members. Just as important, we’re investing in our people by giving them the technology, training and tools they need to be there for our customers whenever and however they choose to engage with us, whether online, in a branch or through our contact center.”
The implementation extended beyond deploying new technology, with partnership, training and change management at the center of the launch. From day one, Provident evaluated and refined its existing account opening processes, applying MANTL best practices to simplify workflows rather than replicate legacy processes on a new platform. MANTL and Provident worked closely to support change management and foster team adoption, developing a customized training environment and delivering strategic training and enablement for employees.
“Provident Bank took a team member- and customer-first approach to modernizing account opening,” Benjamin Conant, chief product officer at Alkami, said. “By unifying business and retail account openings online and across 135 branches with MANTL, Provident Bank is giving more than 800 team members a simpler, more consistent way to serve applicants. This is how financial institutions turn the branch into a connected growth driver — equipping team members with more time and capacity to build relationships while delivering consistent experiences across channels.”
Provident Bank completed the MANTL account opening implementation alongside a core system conversion.
