The report was commissioned by the foundation and prepared by global consulting firm Capgemini. The study is based on industry research and survey data from leading captive finance companies across a wide spectrum of sectors, ticket sizes, market approaches, and geographies, as well as non-captive finance company leaders and service providers. The study identifies three leading trends that are shaping the future of equipment finance:
Providing a one-stop shop for equipment delivered through a seamless omnichannel digital experience;
Offering customized/personalized solutions in an efficient, cost-effective manner; and
Leveraging data-driven management and decision-making.
“This study reflects on the past and current state of the industry to better predict what the future holds, and how captive finance companies can thrive in an ever-changing environment,” Tom Ware, foundation research committee chair at the ELFA, said. “The data and analysis of disruptive trends, innovation, technology modernization, and customer experience can enable captive finance companies to stay relevant and strengthen their market position.”
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