BrightReps rebranded as FlowEQ and unveiled an expanded solution that goes beyond customer support to help all teams that need to accelerate important recurring workflows. The decision to change the company name from BrightReps to FlowEQ reflects the company’s expanded offerings and its broader mission to “make work easier and teams more productive,” Brittani Dunlap, CEO, FlowEQ, said.

“After increasing customer support team productivity by 10x or more, our customers began using our solution for other high-stake workflows across their company,” Dunlap said. “FlowEQ’s workflow acceleration platform now helps support, operations and product teams speed up work that requires a human touch with error-proof workflows that ensure standard operating procedure are followed correctly every time.”

The FlowEQ process acceleration platform includes the following modules:

• Smart Flows:  Build, run and optimize SOPs with easy-to-follow workflows that let teams work efficiently from day one.
• Pre-built Connectors:  Instantly get data and take action across applications without ever having to open up any other screens or browsers.
• Accelerators: Automate every step that can be automated with triggers, automation rules, and batch workflows.
• Workflow Analysis: Constantly improve how teams work with the hard data and insights needed to justify changes that will save additional time and money.