First Citizens’ SVB Division Appoints New Heads of Global Payments & Digital Solutions

First Citizens Bank’s Silicon Valley Bank division named Martin Murrell head of global payments and Milton Santiago head of global digital solutions.

“In a period of dramatic change in the payments and digital banking landscape, Martin and Milton bring the vision and execution needed to enhance SVB’s product suite, bringing inventive and bespoke solutions to our innovation economy clients,” Gagan Kanjlia, chief product officer for Silicon Valley Bank, said.

As head of global payments, Murrell will lead the teams responsible for Silicon Valley Bank’s core payments products, including commercial card, merchant services and embedded payments. He will oversee product enhancements, product-related risk management efforts and client experience initiatives.

Murrell has more than 25 years of banking experience. He joined Silicon Valley Bank in 2022 to lead the payments infrastructure, integration and delivery team. Prior to Silicon Valley Bank, Murrell was chief operating officer at Amalgamated Bank, where he oversaw the institutional investment business, consumer banking network, enterprise technology, operations and risk. He was part of the executive team that took the bank public and executed the company’s first acquisition in its 100-year history.

Before Amalgamated Bank, Murrell was responsible for launching the personal savings direct deposit business at American Express. He previously held positions at Capital One and McKinsey & Company.

As head of global digital solutions, Santiago will be responsible for defining Silicon Valley Bank’s digital strategy and aligning technology investments in support of the strategy. He will lead the digital solutions team in the creation of digital client experiences.

With more than 30 years of digital transformation experience, Santiago has led transformation for several global commercial banks and has founded multiple digital solutions, including CashPro. Santiago joined Silicon Valley Bank in 2018. He previously founded FinTech Advisors, where he provided guidance to banks seeking to transform their digital client experience. In working with banks, he established digital strategies, including those related to compliance and regulatory governance, client advisory, performance and analytics, and user experience.

Before consulting, Santiago served as managing director of global channels for Bank of America. There, he created CashPro and established the strategy for the global corporate portal and e-commerce channels targeting business banking, middle-market, large corporate and financial institutions. He holds several patents in this space.

Previously, Santiago spent 20 years with LaSalle Bank leading digital transformation in electronic banking product roles.

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