Dedicated Financial GBC: A Culture of Purpose, Innovation and Empowerment

by Jan/Feb 2024


In the world of distressed asset solutions for commercial funders, Dedicated Financial GBC stands out for its purpose-driven culture. Founded on the belief that business has the power to change the world, Dedicated Financial GBC has redefined the stereotype of a portfolio management company. The company provides a complete range of services, including collections, portfolio servicing, equipment remarketing, voluntary and involuntary repossessions, litigation and bankruptcy management, account scoring and consulting.

Creating Cultural Innovation
Dedicated Financial GBC’s unique cultural innovation lies in its unwavering focus on being purpose-driven. “We believe business has the greatest opportunity to change the world,” CEO Shawn Smith says. “We’re taking the steps to prove it.” This commitment translates into tangible actions, such as allowing team members to direct a portion of their business unit’s profit to causes of their choice and providing 40 hours of volunteer paid time off
each year.

Dedicated team members are encouraged to connect company leadership to nonprofits seeking corporate sponsorship. In a striking example, a team member connected Dedicated’s leadership with American Gold Star Mothers, a nonprofit supporting veterans and the families of fallen soldiers. Metrics were developed to allocate a portion of the company’s profit from specific business units to this cause. This real-world case demonstrates the alignment of business success with social impact.

Values as Pillars of Culture
Four values play a pivotal role in shaping Dedicated Financial GBC’s culture:

  1. Grace
  2. Growth
  3. Significance
  4. Excellence

The act of giving fosters a sense of generosity and selflessness, encouraging individuals to contribute to Dedicated’s success. Grace and kindness promote understanding and empathy, which are crucial elements for effective collaboration and teamwork. Respect, as a foundational value, builds trust and strengthens interpersonal relationships. Together, these values create a culture where individuals feel valued, supported and motivated to work towards shared goals. In such an environment, the Dedicated spirit thrives, enhancing cooperation and productivity, ultimately leading to the achievement of shared goals.

DE&I is the essence of Dedicated’s culture. Every team member has a seat at the table, championing diversity in all forms to strengthen the company’s culture and navigate challenges effectively. A cornerstone of Dedicated’s culture is open communication. Leaders maintain an open-door policy, actively engaging in honest communication and providing regular updates. This fosters an environment where transparency is valued and everyone feels heard and aligned with the company’s mission and values.

Team Well-Being and Development
Dedicated prioritizes the well-being of its team members by offering comprehensive benefits, including healthcare coverage, gym memberships, mental health support and personal financial coaching. Partnerships with healthcare providers, like Kavira, ensure accessible healthcare services for team members and their families.

The company embraces a mentorship structure and utilizes tools like Behavioral Essentials to understand individual behavioral tendencies. This program provides personalized guidance, skill development and conflict resolution tools, supporting individuals at various career stages.

Dedicated cultivates loyalty through a culture that values trust and accountability. The company acknowledges its imperfections and actively seeks improvement, fostering a sense of trust among team members. Recognizing and appreciating team achievements, celebrating outstanding performance and milestones each month are a top priority at Dedicated. Annual awards align with the company’s mission, vision and values, highlighting diverse accomplishments.

Dedicated’s dogmatic approach to culture sets it apart. The team is relentless in the pursuit of the best culture in the world, addressing issues promptly and embodying the values of being purpose-driven and leading with love and grace. Dedicated is not just a portfolio management company; it is a testament to the transformative power of purposeful and innovative company culture. •

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