Balboa Capital Receives High Marks in Customer Service
AUG 13, 2015 - 6:31 am
Balboa Capital has maintained strong ratings with several customer review platforms during the last year, when it has added more than 100 new employees and increased its volume in small ticket, middle market, franchise and vendor sales channels.
In 2015, Balboa has achieved and maintained an A+ rating with the Better Business Bureau and an average rating of 8.6 (on a 1-10 scale) on Trustpilot.com, a growing consumer review website. Balboa’s high customer satisfaction is also validated by the company’s Net Promoter Score (NPS), which is used by small businesses and large corporations worldwide to gauge customer loyalty and determine whether or not customers will recommend a company to others. Currently, Balboa has a +77 Net Promoter Score, which is higher than the +38 average for the banking industry, as reported in April.
“In our industry, the importance of good customer service cannot be overestimated,” said Robert Rasmussen, COO of Balboa Capital. “Our high customer satisfaction scores are the result of adding exceptional talent at each of our four offices, and at remote locations across the country. We have the personnel needed to provide our customers and prospects with immediate support for all of their finance-related inquiries.”
For many in the U.S., the COVID-19 pandemic began as distant headlines from China and early supply chain disruptions before the virus was suddenly spreading so rapidly that the World Health Organization declared it a global pandemic. Lenders were left... read more
The COVID-19 pandemic has changed a lot of things, especially when it comes to how we interact with other people. One of the primary places those interactions took place before the pandemic was the office. But just as the pandemic... read more